Library client survey

Only the first 2 sections of this survey are required. Sections 3 to 10 in green are optional.

    1. I am an academican economistan editoran internan interpretera journalista lawyera Member delegatean observer delegatea studenta translatorWTO StaffOther

    2. I need ArticlesBibliographiesBooksDatabaseshttp://library.wto.orgNews resourcesOfficial DocumentsReading RoomReference servicesWi-FiOther

    If you would like us to to reply please provide your email here:

    Email (optional)

    If you have a little more time you may wish to provide more detailed information by filling out sections 3 to 10.

    3. I come to the Library n.a.DailyWeeklyOccasionallyRarelyNever

    4. I use the Library's digital resources n.a.DailyWeeklyOccasionallyRarelyNever

    5. If WTO Staff please specify your Division (optional)

    6. Please complete the following statements concerning our customer service:

    6.1 Library staff treats me fairly and without discrimination
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    6.2 Library staff are professional in their dealings with me
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    6.3 Library staff are friendly
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    6.4 Library staff are interested in me and my needs
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    6.5 Library staff are knowledgeable
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    6.6 Library staff provides quality service
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    6.7 Library staff responds in a timely manner
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    6.8 Library staff are easy to approach
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    7. Please complete the following statements concerning our facilities:

    7.1 Computers and electronic equipment are accessible in the library
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    7.2 Printing and photocopying services are adequate
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    7.3 The library's collection meets my needs
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    7.4 Library staff keeps me informed about new services and collections
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    7.5 Library space is adequate
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8. Please complete the following statements concerning our resources:

    8.1 Resources are appropriate for my needs
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8.2 Resources are current and relevant
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8.3 Resources are easy to find
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8.4 Borrowing resources policies and procedures are clearly stated
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8.5 I usually find the resources I need
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8.6 I usually ask the library staff for assistance
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8.7 I find that there are always resources available that address assignment questions
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    8.8 Recommendations for new or different resources are listened to by the library staff
    n.a.Strongly AgreeAgreeDisagreeStrongly Disagree

    9. Please complete the following statements concerning our outreach activities:

    9.1 Training provided for the Advanced Trade Policy Courses (ATPC) was
    n.aVery usefulAdequateCould be improvedPoor

    9.2 Staff Introduction Day training was
    n.a.Very usefulAdequateCould be improvedPoor

    9.3 The Reading and Discussion Group lunchtime sessions are
    n.a.Very interestingInterestingCould be improvedPoor

    9.4 Lunchtime discussions & presentations hosted in our Reading Room are
    n.a.Very interestingInterestingCould be improvedPoor

    Inspired by https://www.surveymonkey.com/r/T89R79B